Store Policies

At VE-EcoSports & Lifestyles, we want to give our customers the best shopping experience. That’s why we believe our store policies should be fair, clear, and transparent. Read about them below, and contact us with questions.

          Returns + Exchanges

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We want you to be 100% happy with your purchase. We do our very best to source the most sustainable materials and to craft our clothing with love and care. Not everything is within our control, so these policies are in place to ensure that we can take whatever next step is best to correct any issues. Please remember that we are a small team that truly cares about your satisfaction.

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Below you’ll find policies and protocol for returns + exchanges in the USA and abroad, sale merchandise, and customer service communications. As always, feel free to reachout to us.

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***All returns and exchanges must be received in new, unworn, unwashed, undamaged, unused condition and with tags or original packing materials. Refunds or exchanges cannot be given for used merchandise.

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RETURNS + EXCHANGES WITHIN THE USA
Domestic Returns + Exchanges are FREE.

ES&L wants you to be completely satisfied with your purchase. If you are not happy with your item, please email us within two weeks of receiving your order. Please understand that if ES&L is contacted after this time we will only be able to issue an exchange. Exchanges must be requested within one month of order date. We are unable to accept returns or exchanges requested after the date cut off.

When contacted, we will send a return label (prepaid) and ask you to send the item back to us within two weeks of receiving the return label. If the item is not received back within two weeks, the request will be voided. Because our business is small, please understand that we can only issue one return label per order.

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RETURNS + EXCHANGES INTERNATIONAL

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At this time, we are only able to process returns for international orders. Please contact us within two weeks of receiving the item. We will request that you ship the item back to us and provide tracking for the package. Once we receive the items back, we will issue you a refund for the products you purchased [we are unable to refund the initial shipping cost]. We do not provide prepaid shipping for international returns.

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We understand that international shipping can take a few weeks. ES&L must receive tracking for the return within two weeks of contacting us. Returns received without tracking or outside of the allotted time will Items be processed as a store credit.

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SALE

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All sale merchandise is final sale. If an item is marked down on our website, it is final sale. Merchandise purchased with coupon codes are not final sale.

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PLEASE NOTE: You MUST notify us before sending clothing back for return or exchange. Non-authorized returns will not be accepted. You must email us to receive return authorization.

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CUSTOMER SERVICE

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Our team is small, and fulfilling all of our inquiries and orders is our utmost priority. To make customer service the most fulfilling experience possible, please note our following policies:

• Please allow three business days for responses to inquiries.

• Please do not send direct messages on Instagram. Because of the volume of messages and the nature of the platform, they will not receive a response.

• If you have an issue that needs attending to, please e-mail us and we will take care of your matter as soon as possible.

• Because we are real people, please do not expect responses on Saturday or Sunday. That’s when we take time to keep ourselves in shape mentally, physically, & spirituality .